Category Archives: E-Commerce

Study: Click & Collect Shoppers Make In-Store Purchases — RetailDive.com

A study shows that customers who place orders online and then pick up their products in-store often make additional purchases once at the pickup point: “These BOPIS superconsumers also spend an average of $40 more on additional unplanned purchases while picking up online orders in the store. They also want their purchases fast, as 78% of superconsumers want to get their BOPIS orders within 24 hours, according to the report, ‘The Rise of the Click and Collect Superconsumer.’” P.S. This study...

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Out-of-Stocks a Headache for Online Retailers — RetailWire.com

  A recent study documented how online retailers suffer massive financial losses when they can’t supply products due to out-of-stocks: “Out-of-stocks are a problem for retailers that may be almost twice as bad online than in stores. That’s the conclusion of new research from the Grocery Manufacturers Association (GMA), which found sites across the globe could be losing billions in sales every year because products aren’t available online when consumers wish to purchase them.” P.S. If you can’t keep items...

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Tech Glitches Didn’t Impact Overall Prime Day Sales — Fortune.com

    Amazon’s Prime Day Sales increased even though the company’s website experienced significant technical glitches at the beginning of the promotion: “Trouble on the site spiked just as the event began at 3 p.m. Eastern time Monday, but declined significantly within a couple of hours, according to Downdetector.com, which monitors web trouble. Shoppers were expected to spend $3.4 billion on Amazon (AMZN, -0.10%) during the promotion, up more than 40% from last year’s Prime Day, according to Coresight Research.“...

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Out-of-Stocks Lead to Online Purchases — Quartz.com

  Contrary to what some people believe, Amazon Prime members do shop in local, brick & mortar stores when they need an item right away. But if the goods they need aren’t on the shelves, the Prime member won’t hesitate to buy the item online: “In this situation, Prime members are 52% more likely to immediately take out their phones and buy the item on Amazon, or elsewhere online. When finding out a product is out of stock, Prime members...

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Walmart Uses Blockchain to Protect Deliveries — CCN.com

Walmart has been awarded a patent that makes use of blockchain to help ensure that deliveries get to their intended recipients: “In filing the patent Walmart acknowledges that while online retail offers customers convenience since purchases are delivered to them rather than the customers having to travel to a store, it presents challenges for the retailer or the courier. This is especially in the case of deliveries where a signature is required as scheduling a time that is convenient for...

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Jet.com Introduces Same-Day Delivery in NYC — Bloomberg

Jet.com plans to begin offering same-day grocery delivery to its customers in New York City: “Jet will open a fulfillment center in the Bronx this fall to bring same-day and next-day delivery to the city, the company said in an emailed statement. The center will stock Jet inventory, which includes groceries and everyday essentials, as well as other select merchandise.“ P.S. What do you offer that New Yorkers might want? Get in touch with our experts today and develop a...

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JetBlack Fuses AI with the Human Touch — RetailDive

Walmart’s Jetblack personal shopping service combines technology and human monitoring to offer a low cost, efficient home delivery of goods: “The rise of chatbots and voice-activated shopping has created a fervor for natural language processing (NLP) and natural language understanding (NLU) techniques that can facilitate satisfactory human-computer dialogue. Utilizing machine learning, NLP and personalization algorithms, Jetblack makes sure that if you order a “red dress shirt” for instance, you get a red shirt and not a red dress delivered to...

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PillPack Acquisition Disrupts Pharmacy Industry — RetailWire

Amazon’s acquisition of PillPack has attracted the attention of many analysts who note that Amazon’s move into pharmacy could prove to be a major disruptive force: “As has been the case before, Amazon’s good news is bad news for rivals. CNBC reported yesterday that Amazon’s shares increased 2.5 percent in value on news of the PillPack deal. Shares of drugstore rival CVS fell 6.1 percent at the same time while Rite Aid (-11.1 percent) and Walgreens Boots Alliance (-9.9 percent)...

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Google Investing in JD.com — Yahoo! Finance

Google will invest in JD.com, a Chinese e-commerce company that Walmart has also invested in: JD.com’s investors include Chinese social media powerhouse Tencent Holdings Ltd, the arch-rival of Chinese e-commerce leader Alibaba Group Holding Ltd, and Walmart Inc. ‘Given Walmart also has a close relationship with JD, I see (the investment) as further tightening of the Google/Walmart alliance, which seems focused on building a third force in ecommerce beyond Amazon and Alibaba,’ said Atlantic Equities analyst James Cordwell.” P.S. These...

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Walmart’s ModCloth to Open Physical Stores — MySanAntonio.com

Walmart-owned ModCloth is opening brick & mortar stores in selected markets. Following in the footsteps of another Walmart e-commerce company, Bonobos, these locations assist customers in trying on garments rather then selling them to take home that day: “In-store stylists will help shoppers select and order their items, which will be delivered for free within two to four days of purchasing. The stores will also offer a selection of locally curated, one-of-a-kind vintage items that shoppers can purchase and take...

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