Analysts believe that increased supply chain efficiency, pre and post sale, will be critical to retailer success in 2020:
“Consumers will increasingly select retailers based on the quality of their delivery, returns and after-the-order service. Chief Supply Chain Officers (CSCO) will upgrade the people, processes and technology needed to flawlessly execute. Retailers will improve transparency, efficiency and satisfaction by implementing a strategic supply chain based on integrated ordering and inventory management, augmenting their supply chain suites with new technologies like AI, IoT, blockchain, robotics, drones.”
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