The pandemic is shining a light on grocery pickup and delivery fulfillment, causing some analysts to reconsider the effectiveness of using working stores as fulfillment centers:
“A central issue for grocers is how they use their store aisles and backrooms to fill orders for pickup or delivery, said Neil Stern, senior partner at McMillanDoolittle, a retail strategy and consulting firm. Stern has worked with grocers including Publix, Harris Teeter and Kroger.”
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