Omnichannel Takes a Quantum Leap —

Omnichannel initiatives that might have taken a year or more to launch are now getting going within a matter of weeks or months:

“From Home Depot to Kohl’s to Michaels, retailers have launched and expanded omnichannel services at a historic clip over the last three months. Before the pandemic, rolling out a new omnichannel service could easily take a year, Shaw said.”

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