JetBlack Fuses AI with the Human Touch — RetailDive

Walmart’s Jetblack personal shopping service combines technology and human monitoring to offer a low cost, efficient home delivery of goods:

“The rise of chatbots and voice-activated shopping has created a fervor for natural language processing (NLP) and natural language understanding (NLU) techniques that can facilitate satisfactory human-computer dialogue. Utilizing machine learning, NLP and personalization algorithms, Jetblack makes sure that if you order a “red dress shirt” for instance, you get a red shirt and not a red dress delivered to your doorstep.”

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