Consumers Want Personalized Service — RetailDive.com

 

Consumers are interested in personalized service when shopping. They are willing to pay more for it, too:

“Half of respondents said they’d give up a lower product price online in exchange for personalized assistance or advice from an in-store associate. Preferred categories for in-store shopping included major appliances, clothing and accessories, health and beauty products, and home decor.”

P.S. Walmart prioritizes employee training which can lead to better customer service, higher sales numbers, and greater customer satisfaction with products.  If you want to optimize your relationship with your Walmart or Sam’s Club buyer, help is available. Get in touch with our experts today.

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