Click & Collect Gives Walmart a Major Boost — The Detroit News

Walmart’s grocery pickup option is keeping the retailer competitive against arch-nemesis Amazon:

“Both Walmart and Target say their net promoter scores a key measure of customer satisfaction are especially high for curbside services. And the click-and collect push is making a difference. Cowen analysts estimate that Walmart grocery pickup is contributing significantly to the retailer’s overall U.S. comparable sales growth. They forecast Walmart’s U.S. comparable sales will increase 2.8 percent for the current fiscal year from the prior year,and that grocery pickup will account for between .9 and 1.3 percentage points.”

P.S. These new models of doing business require strict compliance with order fulfillment standards. Our Order Forecast class can help you and your team meet your goals while using Walmart-provided tools. Sign up today!

 

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